Healthcare Language Specialization for Health Plans

When health plans need to communicate with diverse populations, they rely on MAGNUS Healthcare Language Services.

Drawing on our deep healthcare expertise, cultural responsiveness, rigorous quality assurance and knowledge of over 300 languages, we support health plans in providing equitable access to information to ensure that members receive the best possible care.

MAGNUS supports health plans in all facets of service delivery:


Member Communications:

Effectively communicating vital documents like benefits, coverage details, enrollment forms, explanation of benefits (EOB) statements, schedule of benefits (SOB), annual notice of change (ANOC), and more to diverse audiences with clarity and precision — and with 508 compliance, if requested.

Marketing Communications:

Supporting annual enrollment period (AEP) for Medicare Advantage (MA) and commercial plans, dual eligibles SNP (D-SNP), and more. Understanding CMS regulations, we can also support your team with design and layout to ensure the professional appearance of materials in all threshold languages, and with other marketing and language services.


Provider Network:

Facilitating clear, accurate and compliant communication between providers and non-English-speaking members.


Customer Service Support:

Enabling high-quality, medically accurate and culturally responsive customer service to prompt resolution of claims and inquiries — fast connection times and efficient discussion may help to reduce interpreting costs.


Health and Wellness Programs:

Promoting health and wellness programs to diverse audiences in a manner that reflects healthcare expertise and cultural sensitivity. Our expert writers can research and write new content, relying on our network of healthcare professionals, or more simply, edit materials to follow plain language guidelines or otherwise adjust for a low-literacy/LEP audience.


Appeals, Grievances and Reimbursements:

Ensuring non-English-speaking members and health plan staff clearly understand one another for a smooth and effective resolution process. We can structure quick translation turnaround times with no rush fees.

MAGNUS takes compliance seriously and conducts business in a fair and transparent manner. We are proud to have one of the strongest compliance programs in the language industry and manage all aspects of our operations to ensure that we are worthy of the trust our clients place in us.